FAQ

The Client Portal is an application in which authorized users may place orders and retrieve reports. User accounts are issued by the Client Support Team.

Yes, we have a comprehensive User Guide.
Click here to open the User Guide.

You can watch our training series playlist on youtube.
https://www.youtube.com/watch?v=w9NN6xpliQo&list=PLLEBslINm3ONKAzXPg4nDXtKThVvJ28HS

You can use the Contact Us link at the bottom right of the site.

Final Reports are retained within the portal for a period of 2 years then deleted. For Final Reports greater than 2 years, please contact Client Support.

Visit our help and diagnostics screen here.

Visit our release notes page here.

We recommend using the latest version of Firefox or Chrome, this is not just for compatibility but also significant levels of security patching and protection an up-to-date browser provides.